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Voice Interaction: The Future of Member Experience


Presented by

  • Dan Scheeler, CAE, Executive Vice President, Client Engagement, Results Direct
  • Bill Bruce, MBA, CAE, Executive Director, American College of Occupational and Environmental Medicine

About this session

The future of serving members in a "better, faster and more convenient" fashion is voice interaction. Amazon Echo, Google Home, and other voice-activated devices are on the rise - and users' expectations are following. The immediate opportunity is preparing your content for search from those devices, but the potential for voice interaction is much larger than that. Together we'll explore the potential for voice interaction throughout the member experience and steps that you can take today to prepare for this new way of connecting.

Learning outcomes

  • Define the tasks required to prepare your organization to leverage voice interaction technology and opportunities
  • Identify the areas best served by offering voice interaction
  • Learn more about the process for refining content for voice-activated search

Who should attend?

C- and VP-level attendees across all functional areas will most benefit as this topic impacts all areas of the organization.